Last updated: July 4, 2026
These terms govern your use of the AI receptionist service provided by VAKAKS Marketing ("VAKAKS," "we," "us"). We work with HighLevel Inc. ("HighLevel") as our infrastructure and technology partner. These terms cover the relationship between VAKAKS and your business. Your use of the underlying platform is also governed by HighLevel's own Terms of Service.
VAKAKS provides Ava, an AI receptionist that answers phone calls, qualifies callers, and books appointments on your behalf, configured for your business. HighLevel owns and operates the underlying software, infrastructure, and AI capabilities that power Ava.
You must be authorized to act on behalf of the business you register, and you're responsible for the accuracy of the information, FAQs, pricing, and scheduling policies you provide to train Ava. You're responsible for obtaining any consents required under applicable telecommunications and privacy law before Ava handles calls on your behalf, including call recording disclosures where required.
Subscription fees are billed in advance on the plan cycle you select and renew automatically until cancelled. Fees are non-refundable except where required by law. If a payment fails, we may suspend the service until the account is brought current.
You agree not to use the service to violate telecommunications laws (including robocall and consent regulations), to harass or defraud callers, or to handle categories of data (such as protected health information) that require safeguards you haven't arranged with us in advance - see Section 5 of our Privacy Policy regarding HIPAA.
VAKAKS retains ownership of the business-specific configuration, scripts, and tuning we build for your account. The underlying Voice AI Agent, Conversation AI, and platform software remain the property of HighLevel, as described in HighLevel's Terms of Service.
We aim for reliable, always-on call answering, but the service depends on HighLevel's infrastructure, your phone carrier's forwarding rule, and third-party voice and telephony providers. We don't guarantee uninterrupted availability, and we're not liable for outages caused by these upstream providers.
To the extent permitted by law, VAKAKS's total liability to you for any claim relating to the service is limited to the fees you paid us in the three months before the claim arose. We're not liable for indirect, incidental, or consequential damages, including lost revenue from missed or mishandled calls.
You may cancel your subscription at any time; cancellation takes effect at the end of your current billing cycle. We may suspend or terminate your access if you violate these terms, misuse the service, or fail to pay outstanding fees.
We may update these terms from time to time. Material changes will be reflected by updating the "Last updated" date above.
Questions about these terms:
VAKAKS Marketing
contact@vakaks.com