Privacy Policy

Last updated: July 4, 2026

VAKAKS Marketing ("VAKAKS," "we," "us") provides an AI receptionist service for businesses that answers calls, qualifies callers, and books appointments. We work with HighLevel Inc. ("HighLevel") as our infrastructure and technology partner. This policy explains what we collect directly, and links to HighLevel's own official documentation for how the underlying platform stores, secures, and processes data on our behalf.

1. Who this applies to

This policy covers ai.vakaks.com (this marketing site) and the AI receptionist service VAKAKS provisions for its business clients. It does not cover HighLevel's own websites or products directly - for those, see HighLevel's Privacy Policy.

2. Information we collect

  • Contact and account information you or your business provide to us directly - name, business name, email, phone number, and billing details.
  • Call and conversation data processed by Ava, our AI receptionist - call audio, transcripts, caller-provided details (such as name and reason for calling), and booking outcomes.
  • Business configuration data you upload to train Ava - FAQs, service or pricing lists, scheduling policies, and voice samples.
  • Calendar and CRM data created through bookings - appointment times, staff assignments, and contact records.
  • Usage data from this marketing site - pages viewed and your light/dark theme preference, which is stored only in your browser's local storage, not sent to us.

3. How the underlying platform works

Call handling, the AI conversation engine, contact records, calendars, and automations run on HighLevel's infrastructure, which HighLevel hosts on established cloud providers with production infrastructure located in the United States. For full detail on hosting, encryption, and access controls, see HighLevel's official Security and Compliance Overview.

4. Subprocessors

HighLevel Inc. acts as a subprocessor for the data our service handles. HighLevel in turn uses a small number of its own subprocessors to power specific platform features (for example, third-party providers behind voice AI and conversational AI capabilities). We don't maintain a separate subprocessor list - HighLevel's list changes as they add providers, so refer to the current, authoritative list in HighLevel's own Privacy Policy and Data Processing Agreement rather than a copy here.

5. HIPAA

VAKAKS does not claim blanket HIPAA compliance for every client. HighLevel offers an optional, paid HIPAA add-on for accounts that need it, which enables a Business Associate Agreement (BAA), encryption of protected health information, audit logging, and MFA enforcement. If your business handles PHI and needs a BAA in place, tell us before go-live so we can enable this add-on on your account - see HighLevel's HIPAA Compliance documentation for what is and isn't covered.

6. How we use information

  • To operate the AI receptionist: answering calls, qualifying callers, and booking appointments.
  • To train and tune Ava's responses for your specific business.
  • To send booking confirmations and notifications by SMS, email, or Slack, as configured by your business.
  • To bill for the service and provide support.
  • To improve reliability, such as reviewing call transcripts for quality and troubleshooting.

7. Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to opt out of certain processing (for example, under the GDPR or U.S. state privacy laws such as the CCPA). To exercise these rights, contact us using the details in Section 10. Requests relating to data stored with HighLevel are handled by us as the business you interacted with; HighLevel's own commitments as our infrastructure partner are described in its Privacy Policy.

8. Data retention

We retain call transcripts, booking records, and business configuration data for as long as your account is active, plus a reasonable period afterward for legal, billing, and support purposes. If you close your account, contact us using the details in Section 10 and we'll delete data we no longer need to retain for those purposes.

9. Children's privacy

Our service is intended for business use and is not directed at children. We do not knowingly collect personal information from children.

10. Contact us

Questions about this policy or requests regarding your data:
VAKAKS Marketing
contact@vakaks.com

11. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.